Reference

How istana3 Protects Your Privacy

When you open an account with us, your personal information — from your DANA, OVO, GoPay or QRIS deposit details to your gameplay history — stays encrypted and…

Data encrypted at rest and in transitAccount access secured by password and session verificationPayment details never stored on public servers
istana3 How istana3 Protects Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Send privacy questions or data requests to [email protected].
Live Chat Open the chat window in your account lobby between 08:00 and 22:00 Jakarta time…
Account Settings Visit the Privacy & Data section under your account settings to download your information…
HOW WE SECURE IT

Data Handling, Cookies and Account Security

Encryption Standard

All data between your device and our servers uses TLS 1.3 encryption.

Cookie Control

Performance cookies help us load your lobby faster; preference cookies remember your game filters and table settings.

Password & Login

Your account password is hashed before storage and never transmitted in plain text.

Data Retention

Account records stay active for the duration of your membership.

Third-Party Sharing

We share account data with payment processors (DANA, OVO, GoPay, QRIS operators) only to process deposits and withdrawals.

Request Access or Deletion

Email [email protected] with 'Data Request' in the subject line.

Frequently Asked About Your Data

Yes. Log into your account, go to Settings > Privacy & Data, and tap 'Download My Data' to receive a file of all records we hold, from registration details to gameplay history and transaction logs. The export arrives via email within 24 hours.

Payment records from DANA, OVO, GoPay and QRIS transactions are retained for seven years to meet audit and compliance requirements. Account details stay on file as long as your account is active; we archive them after 24 months of inactivity.

We share only essential details with payment processors to complete your deposit or withdrawal. We do not sell, rent or share your personal information with marketing partners, advertisers or third-party data collectors without your explicit consent.

Contact [email protected] with 'Account Deletion Request' and your username. We'll close your account, delete marketing preferences and personal contact data within 30 days. Transaction records remain for legal compliance where local law permits.

Yes, we use cookies to remember your game preferences, login session and lobby layout. You can disable cookies in your browser settings; your account will still work, but you may need to re-enter preferences on each visit or manually log in again.

Your password is hashed before storage and never visible to staff. We monitor login attempts from unfamiliar devices and IP addresses; if we detect suspicious activity, we send you an alert email and may require password re-entry to verify it's really you.

Our privacy practices apply uniformly across Indonesia. Your data is subject to the same encryption, retention and access controls whether you're playing from Makassar, Denpasar or any other region. Depends on local law for any region-specific data requirements.